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"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"it simply doesn't work"

"also hard to justify the very expensive subscription plans given the poor service"

"absolute rubbish"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"they have an online form to "email" them that does not work"

"don't waste your money on this crap"

"one just stopped working but it was outside 24 7 and in all weathers"

"oh and its really expensive"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"the only issue that i envisage might be a problem is the delay before recording starts"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can’t find fault with arlo system"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"i spent hours contacting the support resetting and re configuring the system"

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"

"really really disappointed"

"even if it does detect motion the alert takes forever to come through"

"the camera has also become cloudy as moisture has leaked into the sealed lens despite being in a sheltered location thus making the image quality extremely poor"

"integration with alexa show also doesnt work "

"overall unreliable & very costly to subscribe to the yi cloud do not waste your money on this product"

"absolute rubbish goes offline every night at 18:36 tried resetting it many times but sit no luck avod"

"the online storage is very expensive per month even the minimum 7day plan"

"only gripe is that the playback on my iphone jumps to first recording of the day instead of the clip i want to see"

"had mine a while now can't fault them 👍"

"whilst using the app on ios it’s a lottery if you can connect to live view and when you do it doesn’t last for long before it loses connection whilst it tries to reconnect immediately it very rarely does even closing and restarting the app or switching the cameras power supply off and on again doesn’t work"

"a couple of weeks later and the alerts have stopped working"

"same problem with the rain"

"yi cloud is really expensive versus other competitors"

"good design however does not work"

"i have downloaded and reinstalled the app at least six times but still will not open the apps were downloaded from yi windows and mac site has anyone else had this problem and can they help yi help team take ages to respond then state it is a computer fault"

"worst thing i have ever bought!"

"this product is poor quality"

"0 10 playback on app absolutely atrocious"

"you're likely to need to drill a hole through your wall if you aren't capable of this yourself bear in mind this is a cheap camera but paying for skilled people to install it won't be cheap"

"great picture quality but poor microphone with a lot of noise and cannot hear clearly"

"poor really"

"as overall waste of money because of poor quality software"

"useless crap"

"it is pretty loud and if that goes off 10 times at night i could not imagine you would have a good night sleep and wouldn't be the best neighbor to have"

"so far one of my yi home outdoor cameras is turned off blind but it is still working periodically at the back recordings sometimes"

"this has some intermittent network disconnection but we dont keep it on for 24x7 so its ok"

"i’ve sent about 15 emails with no resolution they just keep telling me to uninstall and reinstall"

"i would give this camera more stars if it wasn’t for the unresolved issue that has caused two cameras original and then replacement to go offline when ir night vision is on and it goes dark!"

"i see little point in having evidence of a security issue on camera and the camera is then illegally removed along with the sd card holding the images"

"the app is really easy to use and setup was quick and simple only issues i have was the wireing is to short and the time that was taken to fix the notification error was too long other than that i would recommend this product"

"the camera produces good quality pictures but the software is very very limited"

"there is nothing in the description that is informing the buyer what the socket configuration is on the power adapter"

"the app is really buggy and crashes all the time"

"it renders the sound useless"

"video quality blurry and seems more like 720p not 1080p"

"moreover and this is totally unacceptable the yi customer support refused to help me with my camera because it is out of warranty"

"motion detection is good unfortunately this means a lot of false activations from birds flies and raindrops"

"turn them off and the image is exactly the same without the false triggers"

"you cannot record from this camera using any industry standard security equipment : the product is locked down and you are forced into their subscription services"

"so pretty useless as the 2"

"night vision clarity is average poor if you zoom in"

"seem to cope quite well with inclement weather in the uk"

"very randomly it sending alert to me even i am right standing in front of it waving my hand it does not detect any moment"

"wifi is not very good i had to buy a power line wifi repeater but even then when i check the 24 7 cloud recording you get 5 30min dead spots where nothing has been recorded!"

"so not really something to complain about"

"camera has developed two faults"

"i get alert notifications on my phone but can't look at them due to this so basically after installing and setting up it is completely useless"

"this is a replacement for one that went wrong"

"left it off for a month or two while i decided what to do with it amd now it doesnt connect"

"the camera itself it noticable enough to deter unwanted visitors at night but not an eye sore outside the house"

"i have looked online and this is a long standing known issue that yi don't seem to be able to or want to fix"

"the app supporting them is totally unreliable the cloud service fails after about 3 minutes and logs out all cameras in valid subscriptions customer service is an automated zendesk response and nothing more"

"would recommend without hesitation"

"sadly this leaves me with gaps in my intended coverage"

"wifi is a little flakey at times the wired option is preferable if you can run a cable from the camera to your router"

"the biggest annoyance though is the stupidly short usb power lead that comes hard wired to the damn thing"

"it appears the sd card slot is not very well aligned with the slot in the plastic as i almost did it again when i tried reinserting it"

"raindrops snowdrops any fly or bug that gets close to it a flash of light basically anything that changes the pixel you will be alerted i have changed the settings for alertness and sensitivity to low and i get about 8 10 alert update every night if it rains so it kind of defeats the purpose as i now tend to ignore all alerts and it becomes useless now this bring me to the alert noise could you imagine if you had that turned on?"

"update: vertical axis rotation has failed completely as return window closed 1 month"

"camera has gone faulty after a month"

"however after several months the camera lost its connection to my account so i have tried to re pair it but the reset button doesn't work so it is now a useless brick attached to the wall with a cable that has been drilled through the wall and sealed in place"

"it also comes with a screw driver but that's for the sd card port"

"there is a firmware hack to enable that but its still not as good as i would like it to be"

"however mine came faulty the wall fitting it wobbly meaning the camera doesn’t stay at the correct angle"

"so you cannot use one of the better 3rd party software available on the market so most importantly you will then be tied to the yi premium cloud service that you need to pay a subscription for"

"nighttime pic quality rubbish"

"their cloud service is incredibly poor where the cloud service doesnt allow you to playback recordings and also with no auto renewal feature meaning your cover can be disabled without you knowing "

"first two cameras i bought were great but the third and fourth are very blurry?"

"phone support says the right things but is equally ineffective"

"however there is a major flaw if relying on the sd card storage as the quality of the video files is terrible"

"if i set it to low sensitivity it ignores the lights but also ignore people and only records when i pull my car onto the drive"

"the most annoying thing is that i can't record straight to my nas"

"the camera audio would be good but there is a manufacturing fault with these cameras where they are sensitive to wifi probably due to poor shielding on the hardware"

"its will even detects flies or spider which creates false alarm"

"i had the gen 2 yi 1080p home camera and liked it but i was monitoring outside through a window and so had some glare issues off the window pane"

"it just doesnt exist"

"the activity clip is only 6 seconds long which is really inadequate if you are looking to collect evidence after an incident"

"just states send fail error"

"makes outside wiring more difficult that it needs to be especially if you need to run the cable through walls"

"never had any internet issues either and live in remote area where internet isn’t the best"

"it’s so narrow it’s useless for anything in a domestic setting unless you are trying to capture a long thin garden"

"i have consulted yi helpdesk about this who suggested i use another sd card or reformat both of which i've tried and still have the same issue"

"either way i will be returning it back to amazon"

"so it would not work "

"i had to upgrade the firmware manually my cameras wouldn't connect to the wifi without that and frankly it's very poorly explained"

"all for them to ignore the problem and not get back to me"

"espeically since this is not a cheap item"

"you cannot easily hear voice coming from camera live view is almost impossible even using the yi cloud"

"multiple lengthy periods where the cloud backup is unavailable thus rendering the camera useless as a security tool"

"utter disappointment i’ll send them back"

"sure the framerate isn't fantastic but consider the price tag so no complain there"

"sadly i have missed the amazon return deadline"

"with this one if you zoom in then it's useless and even on standard zoom you can't read car number plates"

"at first it has this really annoying buzzing noise and it was constant"

"otherwise these are still great security cameras with a great app and i would still recommend them just seal the front holes"

"yi should include poe power over ethernet"

"no major complaints though"

"whilst using the app on ios it’s a lottery if you can connect to live view and when you do it doesn’t last for long before it loses connection whilst it tries to reconnect immediately it very rarely does even closing and restarting the app or switching the cameras power supply off and on again doesn’t work"

"ended up returning as cable not really long enough for any external points"

"all software technicians know about its issue and tricks"

"it works really well in every aspect except 2 areas: sound: when i enable audio there is a very loud crackling sound almost like listening to rice crispies"

"think of apple packaging as this is almost a carbon copy of it"

"tried contacting support without success "

"amazon that a great job of getting it to me asap setup was easy the only negative was that the lead that came with it wasn't quite long enough"

"otherwise with this price no further complaint"

"i will break down the pros and cons pros mid range price for a well built product"

"i had the gen 2 yi 1080p home camera and liked it but i was monitoring outside through a window and so had some glare issues off the window pane"

"it feels like too much effort was put into pushing users to the payed cloud services rather than focusing on the free functionality side"

"if they correct the sensitivity of the motion detection and add zone control horizontal and vertical then this would be a difficult product to beat in this price range"

"the biggest issue is the angle of view"

"unfortunately at night when the night vision kicks in there is too much reflection from number plates and its very rare it will pick them up"

"more worryingly i've reinstalled the app in an attempt to set it all up again and can't now log in to my yi account"

"also extending usb can be costly since cheap cables will just turn the camera off if night vision is used"

"after contacting customer service multiple times and sending all the proof for payment and identity my plan is still inactive after 1 month +"

"i have called yi twice remember to call them after 5pm both times i explained the whole problem filled in emails with photos etc"

"i suspect that the motion detection problem is due to a faulty unit so i am sending it back"

"keeps losing wifi"

"i found that by the time the camera started to record all you could see way peoples sides or back for a fleeting moment before recording stopped"

"don't make a mistake they do still push their cloud storage but the camera does its job without it so you can potentially lose the videos only if the camera is stolen but you don't get impaired features like with other competitors"

"have another yi cam different model with same issue"

"i wish the clips are at least 30 seconds long"

"there is a firmware hack to enable that but its still not as good as i would like it to be"

"and has been for a further month despite several resets"

"i've tried to speak to yi support about this issue many times but they are absolutely useless and stop responding after they realise they can't fix this issue by making me turn it off and on"

"probably the least reliable camera i’ve ever seen in terms of watching live footage"

"buy almost anything else because these will waste your time"

"the one i received had an sd card slot but there is nothing behind the slot and the sd card slips straight into the cass and rattles around inside the unit"

"as in the title software update can turn the camera into a brick and other reviews stated this too"

"it's a shame it automatically shuts off at 9pm and has random drop outs on recording"

"motion follow is okay but tracks traffic and sometimes can ignore actual people"

"one other issue i came across but was easily sorted was the ir light ring"

"also you are unable to stream!"

"ended up returning as cable not really long enough for any external points"

"now the camera works but it just disconnects all the time"

"well in my opinion the quality of the yi camera video recordings is better than the ring spotlight cam which costs £280"

"i will provide a video to illustrate my problems further"

"going back to the motion issue"

"this isn't very good as the reason i brought it was as i am currently away from my home so needed around the clock watch on my house"

"im not impressed and feel let down philip"

"camera wall mount that swivels screws"

"this is definitely not a fake review!"

"i was going to install sd cards in each camera not really explained in the instructions but east to find out how online but having been tempted into the cloud storage system by the free trial i've been so happy with it and the original 2 cameras i will continue the cloud storage subscription and add i've also bought 3 more cameras i just hope they prove reliable as i've invested so heavily in them"

"currently having motion sensing issues triggered by rain"

"it can automatically adjust the video quality by your internet speed without losing many details"

"as in the title software update can turn the camera into a brick and other reviews stated this too"

"many of the of other cameras had very similar features at a lower cost but appeared to be let down by the android ios app which would appear to consistently obtain very low ratings"

"should use dc instead of usb had to make a widder hole for usb and then fill the hole because cable itself is flat"

"calling function and cloud buffering is poor"

"i selected the cheap one and it just totally locked up and refused to work"

"the biggest annoyance though is the stupidly short usb power lead that comes hard wired to the damn thing"

"picture quality is ok in the day but poor at night zoom is grainy motion detection is hopeless doesn’t matter if you set zone goes off when it feels like it however it an affordable price and easy to install"

"screenshot attached light blue means recorded data other area is dropped connection again very poor as you could miss a crime or event!"

"if i push to talk over it then that just crashes it altogether i think because it draws extra power to engage the speaker and thus killing it"

"poor quality false notifications"

"overall very dissatisfied and won't be buying any yi products again mainly for the useless customer service"

"disappointed you have to pay a large subscription charge"

"overall good having a bit of an issue with sensitivity too sensitive and it alerts with rain drops and not enough and it misses some obvious things like visitors to the door"

"there is no way a person or car registration could be recognised which renders the camera largely useless for my needs"

"waste of money and time"

"only 3 months of use and condensation has appeared inside the camera so you can no longer see a picture the camera is now useless and can no longer be used!"

"bad points motion detection “too” sensitive even on lowest setting no zone control no angle limitations inclusions schedule needs more customisation to inc"

"seems like a software bug"

"spoke to supplier and it's been a challenge to get the replacement"

"however after several months the camera lost its connection to my account so i have tried to re pair it but the reset button doesn't work so it is now a useless brick attached to the wall with a cable that has been drilled through the wall and sealed in place"

"frame rate is low for same price you can get 4mp this is 2mp camera at 30fps with dc power and dual band wifi this is 2"

"so it means the camera which was previously useless is now more than useless just using electricity and hanging up on the wall"

"should use dc instead of usb had to make a widder hole for usb and then fill the hole because cable itself is flat"

"don't make a mistake they do still push their cloud storage but the camera does its job without it so you can potentially lose the videos only if the camera is stolen but you don't get impaired features like with other competitors"

"but then you see it's limitations"

"my cloud plan dissappeared after changing phones and now keeps signing up to the wrong plan yi support are just ignoring me"

"the main downsides were a oermenantly attached power cable and no rtsp support which means you have to buy cloud subscription for off device storage"

"this camera is useless"

"i believe the issue stems from the usb power cord being too short unless you have a socket close to where you want to place it which is unlikely as it is an outdoor camera"

"this is after yesterday returning a blink xt system which was shoddy"

"live view works but alerts don't which is pretty pointless really"

"after over a month of exchanging emails with the manufacturer and following every step they have suggested to fix it it has become clear that they do not know what is wrong with it and offer only a stony silence when i suggested they replace it or refund it"

"got two of these one has an audio problem sounds like buzzing but it's installed so can't be bothered to send it back"

"•the black faceplate is covered in micro scratches as if it’s been wiped over with a cloth there was also no protective film on the lens"

"the sd card can be viewed through the software and there's a version for windows so access from a pc also works"

"what became a possible 30min set up became 3hr nightmare back and forward to b&q"

"waste of time and money"

"i kept getting the same “fail to acquire” message"

"being told my sd cards were probably incompatible or formatted incorrectly they weren't "

"being told my sd cards were probably incompatible or formatted incorrectly they weren't "

"i'm not sure if my unit is faulty but it happened both when i initially tested it out of the box and when securing it to a wall even though the camera reports as having a 100% connection to the wifi it has disconnected and refused to reconnect"

"in fact far more misses than hits even when turned to highest sensitivity"

"laptop fire tv that irritating noise is always there i contacted seeverything uk and i was palmed off with excuses and then they totally ignored my messages the sellers name may say uk but it's actually shanghai you are dealing with i would avoid this seller and this security camera at all costs"

"the only big complaint i have is the app is a but of mess to navigate with the same functions in different places depending on which screen you are on"

"will not install on iphones eventually installed on ipad but then would not work unless we paid for a subscription there was no mention of that when it was bought the support is not helpful"

"an update they appear to have added which no online review seems to mention is the addition of the notification area detection you can highlight a box within the frame where it will only notify you based on activity in this area"

"but for some reason i had alot of issues with this current camera"

"i wish now i hadn't got the ring as i'm gonna be stuck with a hefty subscription until the camera dies"

"their cloud service is incredibly poor where the cloud service doesnt allow you to playback recordings and also with no auto renewal feature meaning your cover can be disabled without you knowing "

"biggest issue for me is that it does not support rtsp real time streaming protocol or seem to have any web interface therefore you are tied to using the official yi home phone app or pc program"

"says network not good enough but moved access point router next to the external wall and still won't work"

"includes a mounting template all screws and fixings if required and even usb cable mounting clips for a very neat install"

"and it only does landscape counter clockwise when i tend to turn phone clockwise"

"i have had to replace two of the usb power adaptors due to failure of the ones supplied"

"so this makes it next to useless for iding anyone if there is a break in but is otherwise good for general seeing what's going at night or when you're away"

"i contacted the support but got nowhere fast"

"update dec 2018 : the app for windows pc is now not running properly"

"i figured it was just a bad batch or faulty component"

"camera is ok but the alerts don't work on android phones until you open the app then you get loads of notifications all at once which is useless"

"the 3m cable is non extendable as it is attached to the camera which might be an issue if you didn't have a power socket planned for this camera you don't want to leave the camera socket out in the weather: this bit is not water proof"

"it now only picks up major movement and minor movement is now ignored although the camera is set to most sensitive setting"

"due to the poor customer service i think i'll go elsewhere!"

"overall very dissatisfied and won't be buying any yi products again mainly for the useless customer service"

"the only slight negative is flys etc set off motion alerts at night time but i am still playing with the settings so may be able to resolve that"

"initially i had the phone alerts set up but this got really annoying getting alerts every couple of minutes so switched that off but this would be a great tool where there is not a lot of traffic setting it off and i will be using that on the garden cam once that's set up"

"mine is placed at height looking at my front door area so there is no power sockets"

"the motion sensitivity is also useless"

"it would have benefited from a smaller plug to get through a wall rather than the full sized usb plug but not a major issue"

"for instance my power socket is outside and another 8 metres away and is proving a nightmare to buy cables to get to it"

"they worked perfectly fine for about a week then they stopped recording the 5 sec clip and now the one to the front of the house is gone offline"

"to be honest i'm disappointed and wished i'd sent it back when i had the chance"

"laptop fire tv that irritating noise is always there i contacted seeverything uk and i was palmed off with excuses and then they totally ignored my messages the sellers name may say uk but it's actually shanghai you are dealing with i would avoid this seller and this security camera at all costs"

"i had a sv3c dome camera before this one and it was useless at night"

"compared to nest where the storage plan is expensiver but you can have several cameras in the plan you pay here per camera and 90 bucks for the shortest 7 day period per camera can get quite expensive"

"i feel sure that yi will do a firmware update soon to control this rain problem"

"purchased as it had the sd card feature which on paper is great but sadly only worked for the first week or two"

"should use dc instead of usb had to make a widder hole for usb and then fill the hole because cable itself is flat"

"1 of these worked perfectly but the second developed a problem"

"the visual is very good the sound is quite distorted"

"was unsure at first to purchase it"

"the infrared system is now faulty and causes picture disturbance throughout the night causing the camera to constantly alarm and record the picture disturbance as the camera movement sensor thinks it's a genuine alarm movement"

"cheap camera does the job pros micro sd slot cheap effective cons picture not great in the dark inadequate cable length"

"they loose connection to wi fi"

"the camera works but the app fails consistently to either remember the login or to send notifications"

"there is a constant clicking noise from the microphone really loud click click"

"my cloud plan dissappeared after changing phones and now keeps signing up to the wrong plan yi support are just ignoring me"

"even a camera alarm"

"the image quality i would say is 720p and not 1080p as it says"

"it simply did not work"

"it's easy to install and i can monitor my flat when i am travelling"

"the search and auto detect feature is also poor and often hit and miss"

"have reset the camera 3 times checked all the settings and checked for firmware updates there are none and this still continues to happen so the completely fault ridden useless wall ornament that yi is marketing as a “security” camera is going back in it’s box and back to it’s biological parents"

"thus it’s more of a deterrent than a useful camera"

"the two outdoor cams are fitted under eaves and are not susceptible to rain"

"i should note that this is very rarely an issue during the day just at night when the infrared is on"

"did a reset and got it working again for one day only then it stopped"

"initially was impressed but had issues with the cloud service in that there have been periods where footage has not been uploaded"

"if i have one concern it's that the motion sensor is too sensitive even at low levels causing many alert notifications"

"however at night it is terrible so much so that i now ignore it eg rain will set it off despite it being in a covered location camera the picture quality is great and it picks up the wifi signal well overall if it was not for the night time notifications being so bad and short cable i would have given this 5 stars"

"changed my review to one star due to latest camera not being able to download footage"

"update we got another one delivered and just noticed it stopped working 22 feb"

"imagine if your car is removed by a thief!"

"unless you intend to use this right next to your router it is a waste of time"

"very good image quality response is rather slow and the alert mode is not accurate even in high sensitivity mode"

"will have to be binned now unfortunately"

"my only gripe with this model is the lack of zoning to only alert in specific areas the ability to set sensitivity is rather poor too so this needs to be improved upon"

"one camera which is the closest to the router continually fails"

"my brother has the same model and it works perfectly fine he has also attempted to set it up but it just doesn’t work"

"i have used hikvision cameras 1080p which are much much better"

"cable length cable length is 10ft but it comes out of the bottom of the camera and is hard wired very bad positioning if you want to connect to a power source above the camera as it leaves a very naff finish when installed"

"cheap chinese tat"

"setup was easy i set them both up inside then installed installation was simple drilled the holes and apply construction adhesive to make sure it was strong"

"you will regret it"

"supposed to be 1080p but the pictures are quite blurred"

"camera is generally good however there are couple of serious issues"

"app is glitchy notifications can sometimes arrive days late"

"motion detection there is no specified range on this anywhere available online i looked everywhere but could find no actual technical spec so i contacted the yi community forums and was advised that the range is only 15ft from the sensor and that the sensor worked by determining heat signals body heat and so on not by actual movement"

"i don't know if i can return these items as i have installed them and been using them for a while"

"i got charged but the subscription failed"

"both the android app and windows application work well however i own a few cameras from other manufacturers and prefer to use one android app to view them all which wont work with the yi camera because it doesn't support rtsp"

"camera is great but the cloud service is awful"

"check the app store for the recent reviews too it’s not just me"

"ok picture but the 3 of the cameras are junked and not working"

"even if they wanted to stay on low voltage a regular basic dc cable with an adapter instead of the usb charger we have to use anyway would make things lot easier instead of having to get a 20mm drill bit"

"i contacted the support but got nowhere fast"

"there is a constant clicking noise from the microphone really loud click click"

"i was told if it was plugged into wired it would use that seems very 'afterthought' and easy to add functionality via an update"

"i selected the cheap one and it just totally locked up and refused to work"

"im not impressed and feel let down philip"

"i was able to set it up quickly and all seemed well but the camera intermittently fails to load video clips and has inexplicable gaps on the timeline"

"all in all don’t buy this as you’ll regret it when you need it the most it won’t work and you’ll be left feeling stupid for wasting your money on a vastly unpractical and flawed “security” system"

"motion detection could use a little improvement"

"the sound is truly terrible"

"3 indoor cameras went down early today now this one has failed"

"it doesn't give motion detection alerts unless you start the app which is completely pointless"

"most hand held drill only go up to 18mm so you’ll need a sds drill"

"i have ran the cable and it's nowhere near a socket so i have had to extend it"